Organization of the Week: Delta Community Credit Union Wins Citizen’s Choice for Everyday Banking

That is an impressive reach in a county with lots of banking options. And it assists discuss why regional citizens picked Delta Community as The Citizen’s Choice Award winner for “Who’s Your Go-To for Everyday Banking?”

The Citizen’s Choice Awards, powered by the Fayette Chamber of Commerce, were chosen and voted on by regional citizens.

For Pam Davis, Delta Community’s Senior Vice President of Branch Delivery and Operations, the acknowledgment boils down to something far more individual than the size of the cooperative credit union.

“We pride ourselves in providing remarkable customer care,” Davis stated. “Very typically, what I speak with members is, when I enter into the branch, they all understand my name. They welcome me with a smile. I’m not an account number or simply a deal.”

Davis has her own long connection to the neighborhood.

“I’m really knowledgeable about Fayetteville and Fayette County,” she stated. “I resided in Fayetteville for a long time, and my child in fact finished from Fayette County High School, and I operated at among our areas there in Peachtree City for a long time.”

A big regional footprint

Delta Community’s existence in Fayette County returns more than 20 years.

In 2003, it opened its very first neighborhood branch in Peachtree City at Braelinn Village Shopping. At the time, the cooperative credit union was still called Delta Employees Credit Union; it ended up being Delta Community Credit Union in 2005 as its subscription broadened beyond its conventional Delta Air Lines base.

As its field of subscription broadened, Delta Community opened a Fayetteville branch at Summit Point and another Peachtree City place on Wisdom Road. That Peachtree City center likewise houses administrative operations with more than 100 staff members.

Today, Delta Community has 3 areas in Fayette County and 2 in Coweta County.

Its regional connection extends well beyond those structures. More than 200 Delta Community staff members reside in Fayette or Coweta counties. Over half of Fayette County families consist of a minimum of one Delta Community member, while more than 40% of Coweta County homes do.

In Fayette County alone, Davis stated Delta Community likewise has about 1,500 organization accounts.

“Fayette County truly holds a really unique location in our cooperative credit union’s history,” Davis stated. “It’s actually an advantage for us to run in Fayette County, and we’re actually delighted that their locals are turning to us for their banking requirements.”

What makes a cooperative credit union various

For individuals accustomed to utilizing the words “bank” and “cooperative credit union” interchangeably, Davis stated there is a crucial structural distinction.

Delta Community clients are members of the cooperative credit union. Unlike a standard bank owned by investors, a cooperative credit union runs as a not-for-profit cooperative.

“We ensure that we’re providing services and products that our members desire and require,” Davis stated, “and we’re actually concentrated on making sure that we offer excellent monetary services, great guidance, and likewise to ensure that our recommendations we’re doing is really relied on.”

That structure can impact loan and cost savings rates and costs, although Davis took care not to recommend Delta Community will constantly have the most affordable rate offered.

“Sometimes, definitely,” she stated when asked whether subscription can suggest lower loan rates. “I’m not going to state we’re constantly the most affordable rate out there, however we attempt to supply excellent rates.”

She stated the cooperative credit union likewise keeps a close eye on costs and cost savings rates while providing the series of items members anticipate for daily monetary requirements.

Banking before and after branch hours

Delta Community has actually likewise worked to broaden what “going to the bank” suggests.

Its Live Teller makers permit members to link by video with a real Delta Community teller from 7 a.m. up until 8 p.m., extending gain access to beyond routine branch hours. The makers can manage most teller deals, consisting of check cashing and giving money and coin.

“You can utilize it as an ATM device, or you can utilize it as an interactive teller device,” Davis stated. “If you click the interactive teller link, then a teller turns up, a live individual.”

For members who require aid outside those hours, Delta Community likewise personnels its Member Care Center by phone 24 hours a day, 7 days a week.

Neighborhood becomes part of the name

Davis likewise indicated Delta Community’s participation outside its branches.

The cooperative credit union just recently hosted a monetary education program for more than 400 trainees at Fayette County High School and supported STEAM efforts at North Fayette Elementary School.

Its high school apprentice program provides juniors and senior citizens the chance to look for paid, part-time teller positions while acquiring real-world work experience. Delta Community has actually likewise preserved a longstanding relationship with the Fayette Chamber of Commerce and routinely supports education-focused programs and scholarships.

“Community is actually part of our name, Delta Community,” Davis stated.

For a banks serving such a big portion of the location, nevertheless, Davis stated the objective is still for a specific strolling through the door to feel recognized.

“Our objective is to be Metro Atlanta’s favored location to bank,” Davis stated, “and this acknowledgment truly shows our dedication to offering exceptional member service.”