By Felix Khanoba
The Tertiary Education Trust Fund (TETFund) has actually advised its personnel to enhance service shipment by prioritising responsibility, effectiveness, professionalism and timely actions to the requirements of recipients and other stakeholders.
The Executive Secretary of TETFund, Arc. Sonny Echono, offered the charge throughout the 2026 SERVICOM Week event held at the Fund’s auditorium in Abuja on Wednesday 7th October, 2026.
The Customer Week, themed “The Extra Mile,” stressed the requirement for public servants to go beyond expectations in service shipment, remove administrative traffic jams and embrace ingenious techniques to enhance the experience of residents and other stakeholders.
Echono, in his welcome address, stated the Fund’s duty extended beyond processing files, authorizing interventions, launching funds and executing jobs, keeping in mind that its activities straight affected the advancement of Nigeria’s tertiary education system.
“At TETFund, we exceed processing files, authorizing interventions, launching funds or executing tasks. We serve organizations, assistance trainees and academics, we offer moneying for research study and development and add to the advancement of the human capital upon which Nigeria’s future depends,” he stated.
He worried that every interaction in between personnel and stakeholders added to the organisation’s credibility and trustworthiness, prompting staff members to deal with queries, problems and main correspondence with professionalism.
According to him,”Every phone call addressed courteously, every query took care of quickly, every file processed effectively, every problem fixed expertly, and every dedication honoured adds to the image and trustworthiness of TETFund.”
The executive secretary stated going above and beyond did not always need amazing actions however might be shown through punctuality, timely reactions to correspondence, precise info and a determination to take obligation for dealing with issues.
“Going the additional mile does not always suggest doing something amazing. In some cases, it suggests being prompt, reacting quickly to correspondence, providing precise info, dealing with recipients with courtesy and regard, taking ownership of an issue rather of passing it from one desk to another,” he stated.
He included that personnel should identify the value of individuals they serve, worrying that recipients ought to not be dealt with as diversions to main responsibilities.
“It is comprehending that the individual before us is not a disturbance to our work; is the factor TETFund exists,” Echono stated.
He contacted the Fund to reinforce openness, responsibility and responsiveness by getting rid of unneeded hold-ups, decreasing governmental traffic jams and evaluating existing procedures to make service shipment more effective.
Echono likewise prompted personnel to accept innovation and development, keeping in mind that public organizations might not manage to continue depending on out-of-date treatments just since they recognized.
He challenged workers to constantly evaluate their operations by asking whether procedures might be made quicker, services streamlined, interaction enhanced and problems dealt with quicker.
The executive secretary even more stressed that service shipment was a cumulative obligation, instead of the unique task of the SERVICOM Unit.
“SERVICOM is everyone’s duty,” he stated, including that directors, heads of departments and systems, officers and support personnel all had crucial functions to play in guaranteeing service quality.
He described that every staff member formed part of a service-delivery chain, alerting that the failure of one element might impact the efficiency of the whole organisation.
Echono subsequently advised personnel to change a culture of moving duties with among ownership, team effort and constant enhancement.
“Let us move from a culture of ‘this is not my duty’ to among ‘how can I assist?'” he stated.
He kept that TETFund’s success need to not be determined exclusively by the variety of interventions provided however likewise by their quality, timeliness and influence on recipients.
“As custodians of public trust, we should bear in mind that every action we take either enhances or compromises the self-confidence that Nigerians have in public organizations,” he stated.
He advised workers to make the style of the 2026 SERVICOM Week an enduring dedication by enhancing their relationships with recipients, reacting without delay to queries, safeguarding public resources and promoting development.
Echono revealed self-confidence that the dedication of personnel, assistance from management and partnership with the SERVICOM Office would allow TETFund to preserve high service-delivery requirements in the general public sector.
He likewise applauded the SERVICOM Unit for arranging the program and valued employee for their devotion to the Fund.
On her part, Mrs. Helen Lawal, Acting National Coordinator of SERVICOM, highlighted the significance of going beyond consumers’ expectations, explaining the style as a require public organizations to develop more powerful relationships with individuals they serve.
Lawal stated going above and beyond needed personnel to prepare for consumers’ requirements, show compassion, deal with problems quickly and work together throughout departments to enhance service shipment.
She kept in mind that outstanding service must not be restricted to durations of unique events however should end up being a long-lasting culture within federal government organizations.
“What I’m stating, in essence, is that going above and beyond ought to not end at the edge of the client service week. It needs to end up being a routine. It needs to end up being a culture which will be executed all the all year,” she stated.
She likewise worried the requirement for public servants to stay expert under pressure, supply precise info, minimize waiting times and act on problems to make sure that issues were totally fixed.
According to her, team effort, responsibility, responsiveness and development are necessary to enhancing civil service shipment and enhancing people’ self-confidence in federal government organizations.
Previously, in her welcome remarks, the Nodal Officer of TETFund SERVICOM, Dr Ebere Nwobu, stated the event supplied a chance for personnel to evaluate their dedication to quality, effective and people-centred services.
She kept in mind that every worker had a function to play in sustaining a culture of service quality, no matter whether they dealt straight with recipients or supplied internal services to associates.
Nwobu valued Echono and the Fund’s management for supporting the SERVICOM Unit, while applauding members of the SERVICOM Committee and other personnel who added to arranging the program.
She advised staff members to accept the style as an individual and expert dedication, motivating them to constantly look for methods to enhance procedures and make a favorable distinction in the experience of recipients.
Nwobu revealed hope that the event would restore employee’ dedication to quality and reinforce their decision to serve stakeholders much better.
The 2026 SERVICOM Week event likewise included a novelty match in between the cutting edge department and back line, a number of discussions, test competitors, cultural clothing display screen and cultural specials by geo- political zones, while Lawal revealed the TETFund Customer Care Policy Handbook.
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